When working with people in your community to solve complex social problems, it is important to be prepared to prevent ethical and moral issues that may arise. An ethical issue is any issue that violates the Ethical Standards for Human Services Professionals. Examples include imposing your own values or biases into discussions about how to solve a problem, failing to incorporate multicultural considerations into the solution, and engaging in dual relationships with service users who are adversely affected by the problem. A moral issue is any issue that conflicts with your own personal values or beliefs. For example, if the social problem is a lack of access to quality healthcare in a rural community, some practitioners may have a moral issue with doctors who refuse to accept Medicaid.
Practitioners must also be prepared to address power differentials that may be present when addressing a social problem. Power differentials often occur when there is a concentration of power among people in formal, high-level positions (e.g., public officials, legislators, executive directors of non-profits) and a lack of power among those who are most adversely affected by the problem (e.g., community residents, service users, etc.).
In this Discussion, you will consider how to prevent ethical and moral issues that may arise when solving the social problem that you selected for your Final Project. You will also examine how to address power differentials that may be present.
Post a brief description of the social problem that you chose for your Final Project. Then, explain one ethical dilemma and one moral dilemma that could arise when solving the problem as well as the power differentials that may be present. Finally, explain how you would prevent the ethical and moral dilemmas and address the power differentials in your role as an advanced human services professional practitioner. Be sure to incorporate the Ethical Standards for Human Services Professionals into your explanation.
The organization selected for this project is Amazon. Amazon is the leading internet retailer in the world in terms of revenues and size. Amazon has been able to grow from a small online book store to a giant ecommerce company offering a wide selection of products, covering almost the global market. However, Amazon has a major problem that it needs to research about to identify the cause of the problem, the impact the problem has to the company and how the problem can be solved.
On several occasions, Amazon workers have complained about poor treatment. Amazon workers have even gone to the streets to protest about poor working conditions at Amazon (Yohn, 2020). The problem has seen Amazon experience high turnover as employees leave work due to poor working conditions. At fulfillment centers and in the warehouses, Amazon workers have complained of being overworked to a point where they do not get break to go the washrooms (Yohn, 2020). Despite the fact that Amazon has been successful in its operations, the underlying problem of poor employee treatment might have profound negative impacts to its operations in the long-term. With time, poor employee treatment might with time damage the reputation of the company resulting in significant drop in the number of customers. Currently, it is more likely that the company might overlook the problem because it is doing well. In addition, it might assume that since it is able to replace employee who leave work immediately and business continues as usual, the company might not understand the long-term impacts of the problem.
Amazon needs to engage in research to gather information regarding employees’ perception about the working conditions of the company. In addition, the company needs to conduct research to understand why poor employee treatment might impact the company in the short-term and long-term. Furthermore, Amazon understands that employees are less satisfied working in the organization. The company should carry out an experimental study where it would provide good working conditions as per employees’ needs for a given period and monitor if there is any change in performance, productivity, and revenues. If the experimental findings show an increase in revenues, productivity, employee motivation and satisfaction, this would imply that poor employee treatment has been negatively affecting the company. Another aspect that Amazon would need to research on is the amount of money spend on hiring new employees so frequently due to high turnover. The company would compare the amount spent on hiring and how much it would cost the company to implement good working conditions.
Lastly, Amazon should conduct a research to understand how customers perceive its brand and also collected reviews regarding its reputation. If a large number of participants quote employee treatment as an issue of concern, then the company would understand that its employee treatment is having a major negative impact on its brand image.
In conclusion, research within an organization is very critical. It helps an organization uncover important information that can help it in strategic decision making and planning. Researching about employee treatment can help Amazon understand how the issue affects the company.
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